Exowood Terms and Conditions

1. Introduction

Welcome to Exowood. These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with Exowood (“the Company”, “we”, “our” or “us”) and the use of our services, including the purchase of our furniture products made from raw materials. By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the website or use our services.

2. Products and Services

2.1. Product Information

We strive to ensure that the information regarding our furniture products is accurate and up-to-date. However, we do not guarantee the completeness, accuracy, or reliability of any product descriptions, prices, availability, or other content.

2.2. Custom Orders

Custom orders are available for clients who wish to have furniture designed and manufactured to their specifications. Custom orders require detailed communication and agreement on design, materials, and pricing.

3. Orders and Payments

3.1. Order Process

To place an order, you must provide accurate and complete information. All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.

3.2. Pricing and Payment

All prices are in [INR] and are subject to change without notice. Payment is required at the time of order placement unless otherwise agreed upon. We accept various payment methods, including credit cards, debit cards, and other secure payment gateways.

3.3. Taxes

Prices do not include applicable taxes, duties, and other governmental charges. Customers are responsible for paying these charges, which may vary by location.

4. Shipping and Delivery

4.1. Shipping

We offer shipping services to various locations. Shipping costs and delivery times vary based on the destination and the size of the order.

4.2. Delivery

Estimated delivery dates are provided at the time of order. We are not responsible for delays caused by events outside our control, including but not limited to natural disasters, transportation strikes, or customs delays.

4.3. Inspection and Acceptance

Upon receipt of your order, you must inspect the products for any damage or defects. Any issues must be reported to us within [15] days of delivery. Failure to report within this timeframe will be considered acceptance of the products.

5. Returns and Refunds

5.1. Return Policy

We accept returns of standard products within [15] days of delivery, provided they are in their original condition and packaging. Custom orders are non-refundable.

5.2. Refund Process

Refunds will be processed within [10] days of receiving the returned product. The refund will be issued to the original payment method, minus any applicable restocking fees and shipping costs.

6. Warranty

6.1. Warranty Coverage

We offer a limited warranty on our products for [30] years from the date of delivery. This warranty covers manufacturing defects and does not cover normal wear and tear, misuse, or damage caused by external factors.

6.2. Warranty Claims

To make a warranty claim, contact us with proof of purchase and a detailed description of the issue. We will assess the claim and determine the appropriate course of action, which may include repair, replacement, or refund.

7. Limitation of Liability

To the fullest extent permitted by law, Exowood shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of our products or services.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Exowood and protected by copyright, trademark, and other laws. You may not reproduce, distribute, modify, or create derivative works based on any content from our website without our express written permission.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your India/Rajasthan], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [Your India/Rajasthan] for the resolution of any disputes.

10. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following any such changes constitutes your acceptance of the new Terms.