Shipping Policy

1. Introduction

At Exowood, we are committed to providing our customers with high-quality furniture and ensuring a smooth and efficient shipping process. This Product Shipping Policy outlines the terms and conditions related to the shipping of our products. By placing an order with us, you agree to the terms set forth in this policy.

2. Shipping Costs

Shipping costs vary based on the destination, size, and weight of the order. Shipping charges will be calculated and displayed at checkout. Customers are responsible for all shipping costs unless otherwise stated.

2.1. Free Shipping

We may offer free shipping promotions on select products or orders above a certain value. Free shipping promotions will be clearly indicated on the website and will apply at checkout.

3. Processing Time

Orders are typically processed within 7 business days. Custom orders may require additional processing time, which will be communicated to you at the time of order confirmation.

3.1. Delays

Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. We will notify you of any significant delays in processing your order.

4. Delivery Time

Delivery times vary based on the destination and shipping method selected. Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and not guaranteed.

4.1. Domestic Shipping

– Standard Shipping: [10-20] business days

– Expedited Shipping: [7-10] business days

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.

6. Shipping Carriers

We partner with reputable shipping carriers to ensure reliable delivery of your orders. The carrier used for your shipment will be indicated in your shipping confirmation email.

7. Delivery Requirements

For successful delivery, please ensure that someone is available at the delivery address to receive the shipment. Larger items may require assistance to move and unpack.

7.1. Delivery to Remote Areas

Deliveries to remote or rural areas may take longer and may be subject to additional charges. We will notify you of any such charges prior to shipping.

8. Damaged or Lost Shipments

8.1. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at support@exowood.com or +91 90240 52288. Provide your order number and photos of the damaged item. We will arrange for a replacement or refund, including return shipping costs, if the product is deemed damaged upon arrival.

8.2. Lost Shipments

If your shipment is lost in transit, please contact us as soon as possible. We will work with the carrier to locate the shipment or provide a replacement if the shipment cannot be found.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information on potential charges.

10. Incorrect Address

If you provide an incorrect shipping address, please contact us immediately at support@exowood.com or +91 90240 52288. We will make every effort to update the address before the order ships. If the order has already shipped, additional charges may apply to redirect the shipment to the correct address.