Refund and Cancellation

1. Introduction

At Exowood, we strive to provide our customers with high-quality furniture and exceptional service. This Refund and Cancellation Policy outlines the terms and conditions for the return, refund, and cancellation of orders. By placing an order with us, you agree to the terms set forth in this policy.

2. Order Cancellation

2.1. Cancellation by Customer

– **Standard Products**: You may cancel your order for standard products within 24 hours of placing it without any penalties. To cancel your order, please contact us at support@exowood.com or +91 90240 52288 .

– **Custom Orders**: Custom orders are made to your specifications and cannot be cancelled once the order has been processed. If you need to make changes to your custom order, please contact us within 24 hours of placing the order to discuss possible options.

2.2. Cancellation by Exowood

We reserve the right to cancel any order at our discretion if we suspect fraud, an incorrect price, or other issues with the order. If we cancel your order, you will receive a full refund.

3. Returns

3.1. Return Eligibility

– **Standard Products**: You may return standard products within 30 days of delivery for a refund, provided they are in their original condition and packaging. The product must be unused, undamaged, and in the same condition that you received it.

– **Custom Orders**: Custom orders are non-refundable and cannot be returned, as they are made to your specifications.

3.2. Return Process

To initiate a return, please contact us at support@exowood.com or +91 90240 52288 with your order number and reason for return. Once your return is approved, we will provide you with a return authorization and instructions on how to ship the item back to us.

3.3. Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

4.1. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

4.2. Partial Refunds

Partial refunds may be granted in the following situations:

– Items not in their original condition, damaged, or missing parts for reasons not due to our error

– Items returned more than 30 days after delivery

4.3. Restocking Fee

A restocking fee of 2% may be applied to returns of standard products. This fee will be deducted from your refund.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery support@exowood.com or +91 90240 52288 with your order number and photos of the damaged or defective item. We will arrange for a replacement or refund, including return shipping costs, if the product is deemed defective or damaged upon arrival.

6. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

– Custom orders

– Gift cards

– Items marked as final sale

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.